Terms and Conditions

1. Quote Validity

• This quote is valid for 3 months from the date of issue.
• After this period, a new quote will be required. Pricing may remain the same or increase in line with current costs such as fuel, labour, and material expenses.

2. Key Wait Times

• We understand that delays in receiving keys can happen.
• We offer a 1-hour free waiting period at the new property.
• After the first hour, a charge of £30 per hour will apply.
• Key wait time charges do not apply with the Luxe Move Package.

3. Parking and Permits

• It is the customer’s responsibility to arrange and obtain any required parking or commercial permits prior to the scheduled move or clearance date.
• If this is not arranged and a Penalty Charge Notice (PCN) is issued to Freshstart Removals and Clearance Ltd, the customer will be fully liable for the payment of any fines and associated costs.

4. Deposit & Booking Confirmation

• To accept this quote and secure your moving date, a 30% deposit is required.
• We cannot guarantee your booking without this deposit.

5. Final Payment

• The remaining balance must be paid on the day of the move, before completion.

6. Cancellations & Refunds

• Deposits are non-refundable if the move is cancelled within 7 days of the scheduled date.
• If cancellation occurs before this period, we may offer a refund or transfer the deposit to a new date, subject to availability.

7. Customer Responsibilities

• All items should be packed and ready for loading, unless we have agreed to provide a packing service.
• Fragile or high-value items must be clearly marked and brought to our team’s attention on the day of the move.

8. Damage Claims

• Any claims relating to damaged items or property must be reported to Freshstart Removals and Clearance Ltd within 48 hours of the move being completed.
• Claims made after this 48-hour period may not be accepted.